--- metadata: - name: generator content: Diplodoc Platform v5.15.1 alternate: - en/ - hy/ - ka/ - kk/ - ky/ - ro/ - ru/ - sr/ - tr/ - uz/ --- > **Documentation Index:** Fetch the complete configuration index at https://yandexgo.com/legal/yandexpro_privacy_notice/en/llms.txt # **Yandex Pro Privacy Notice** Yandex Pro is a mobile and web-based application (hereinafter “application” or “applications”) for accessing a wide range of services, including ride-hailing, food and package delivery, e-commerce, and fintech services, and accepting orders from users (hereinafter “customers”) of the Yandex Go mobile and web-based applications. **1\. What Is This Privacy Notice For?** You entrust us with your personal data, and we take this responsibility seriously. We are committed to protecting your privacy, and to being transparent about how we handle your information. This Privacy Notice explains what personal data we collect, how and why we use and share it, as well as the rights you have as a data subject. **2\. Who Processes Your Personal Data?** #| || **Brand** | **Country** | **Company** | **Address** || || **Yandex Go** | Georgia | Ridetech Georgia LLC | Merab Aleksidze Street, N12, Block "B", Office space N46, Tbilisi, Georgia || || ^ | Moldova | Ridetech S.R.L. | 65 Stefan cel Mare si Sfant Blvd., Office 806, Chisinau, Republic of Moldova || || ^ | Kyrgyz Republic | SaparTech KG LLС | Gorkogo Street ½, Technopark Center, Bishkek, Kyrgyz Republic || || ^ | Serbia | Ridetech RS LLC Beograd | Bulevar vojvode Bojovića 4g, Stari Grad, Belgrade, Serbia || || ^ | Uzbekistan | YGo UB LLC | 2 Shahrizabz Street, Tashkent, Republic of Uzbekistan || || ^ | Armenia | Ridetech AM LLC | Moskovyan Street, Building 35, Yerevan, Armenia || || ^ | Kazakhstan | Y.Taxi Qazaqstan LLP | 100/4 Nursultan Nazarbaev Avenue, Office 105, Almaty 050000, Republic of Kazakhstan || || ^ | Türkiye | YE Bilgi Teknolojileri Danışmanlık Ltd. Şirketi | Halaskargazi Mahallesi, Halaskargazi Cd. No. 38-66/215 Şişli İstanbul, Turkey || |# 2\.1 Your personal data is processed by the company that provides the service in the country in which you are using this service. Please refer to the above table for more information. 2\.2 The company that provides the service in the country in which you are using this service acts as a data **controller** under applicable privacy laws, and determines the purposes and means of processing of the personal data. 2\.3 Our applications use **Yandex ID** as a single authentication tool. This tool is provided by different companies, depending on the country of your mobile phone operator, as defined in the Yandex ID Service Terms of Use (available at the following address: [https://yandex.com/legal/id_privacy_policy/en/](https://yandex.com/legal/id_privacy_policy/en/)). To find out how these companies process your personal data, please see the Yandex ID Service Privacy Notice (available at the following address: [https://yandex.com/legal/id_privacy_policy/en/](https://yandex.com/legal/id_privacy_policy/en/)). **3\. What Personal Data Is Processed, How, and Why?** 3\.1 The categories of personal data we process, the purposes of the processing, and the legal bases for the processing are set out in the table below. #| || **Categories of data** | **Purposes** | **Legal bases** || || Name Phone number National ID details Driving licence details Country of residence City of residence Citizenship Email address Date of birth | To register your account To identify and authorise you as a user To communicate with you during registration To prevent fraud or identity theft | Contract Legal obligation Legitimate interest in preventing fraud or identity theft || || Name Phone number Photo Driving experience Car model License plate number | To provide customers with the driver's photo and details, and vehicle information | Contract || || Referral code | To identify you in the referral programme | Contract || || Name Phone number Email address National ID details Date of birth Place of birth Citizenship Driving licence details Profile photo Taxi licence Scan of your driving licence or national ID Selfie with your driving licence or national ID Limitations on the right to drive Compulsory driver insurance policy details Vehicle registration number | To verify your personal details To check your eligibility to drive a car and provide transportation or delivery services To check your eligibility to pick up orders or cook the food ordered | Contract Legitimate interest in preventing fraud or identity theft || || Name Date of birth Place of birth Citizenship Payment amounts Social security number Tax ID number | To report your income to the relevant authority | Legal obligation || || Administrative offenses and criminal records | To ensure public security and safety | Consent Legal obligation Legitimate interest in ensuring public security and safety Public interest in ensuring public security and safety || || Selfie | To authenticate a driver before granting access to orders | Contract Consent || || ^ | To prevent fraud or identity theft | Legitimate interest in preventing fraud or identity theft || || Credit or debit card details Bank account details E-wallet details Mobile money account details | To pay your remuneration | Contract || || Profile picture | To increase customer safety To ensure that the account holder and the driver are the same person To confirm your identity to the customer | Legitimate interest in ensuring the safety of our customers Public interest in ensuring public security and safety || || Voice recording | To keep you and the customer safe in the event of an incident | Legitimate interest in ensuring safety || || ^ | To facilitate the investigation of the incident and provide evidence to law enforcement and for legal proceedings | Public interest || || ^ | To provide support and resolve disputes or claims | Contract || || ^ | To control the quality of our support | Legitimate interest in controlling the quality of our services || || Email address Phone number | To send you service information about your orders To receive and process support request | Contract || || ^ | To inform you about our products and offers and those of our partners | Consent || || Data collected in forms: name, phone number, email address, user’s feedback, message, rating or reviews | To receive feedback To improve our services | Legitimate interest in receiving feedback and improving our services based on that feedback || || IP address Device ID Device type and model Mobile operating system Browser or mobile application details | To secure access to your account and our IT systems | Legitimate interest in ensuring the security of our systems and our users' data || || ^ | To prevent fraud | Legitimate interest in preventing fraud || || Driving style, including speed, acceleration, and deceleration | To monitor your driving style To monitor your compliance with speed limits To ensure safety To prevent accidents | Contract Legitimate interest in ensuring safety and preventing accidents Public interest || || Geolocation data | To check orders placed in your area To assign you an order To send your location to the customer | Contract || || Advertising identifier | To customise targeted ads | Consent || || Yandex user ID Frequency of orders Time taken to complete an order Screens viewed when interacting with the applications | To improve our applications, their interfaces and the user experience To provide relevant features | Legitimate interest in improving our applications and services || || ^ | To analyse user activity for marketing purposes To improve our marketing and business strategy | Legitimate interest in conducting marketing research || || Name Phone number Email Frequency of orders Number of orders | To invite you to participate in contest marketing or other activities | Consent || || Order details and history Payment details Contact details Social media account Comments, attachments, and other details that you provide or that the customer support team requests | To provide support | Contract || || Recording of conversations Communications within the applications or by other means Other data you have provided | To protect our legitimate rights and the rights of third parties To resolve disputes and legal claims To control the quality of the service provided | Legitimate interest in protecting our rights, resolving disputes, and controlling the quality of our services || |# 3\.2 This personal data is **mandatory** to register an account: your name or pseudonym, and a phone number. If you do not provide this information, you will not be able to register your account. This personal data is **mandatory** for you to use your account: driving license details, national ID details, and taxi license details. If you do not provide this information, you will not be able to receive orders. 3\.3 You may refuse to give your **consent** to the processing of your personal data, and it will not affect your ability to use our applications. You can withdraw your consent at any time by contacting us or using automated means, if they are available in your application and/or in your country. 3\.4 **Audio and video recording** in a vehicle is an emergency feature. It will only be used in exceptional cases of threat, conflict or danger when the driver activates the Conflict Button in accordance with the Yandex Pro Terms of Use. For dispute resolution and security purposes, both the user and the driver are notified prior to the start of the recording. **4\. How Is Your Personal Data Protected?** 4\.1 We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised, accidental or unlawful destruction, loss, modification, misuse, disclosure or access, and against all other unlawful processing. 4\.2 These security measures have been implemented taking into account the state of the art, the cost of implementation, the risks posed by the processing, and the nature of the personal data concerned. 4\.3 Personal data is processed automatically without access by our staff in most cases. However, if such access is necessary, your personal data can only be accessed by employees whose duties require the use of this information. These employees are required to follow internal rules and protocols for processing personal data, and to comply with technical and organisational security measures to protect your personal data. **5\. Who Do We Share Your Personal Data with?** 5\.1 Your personal data is shared with parties directly involved in the provision of the services within the application: - Partners who are involved in obtaining and handling your order, as well as providing software solutions for that purpose; - Partners providing payment services, electronic payment functionality, e-wallets services, and mobile money services; - Partners who issue virtual bank cards to our users, if this service is offered in the country in which you are using the application; - Microfinance institutions that provide loans, if this service is offered in the country in which you are using the application; - Partners who carry out anti-money laundering and know your customer verifications; - Affiliates who provide authentication tools; - Affiliates and third parties who provide us with servers, data storage, and other infrastructure facilities; - Affiliates and third parties who assist us with customer support; and - Insurance companies. The entities that may be involved in personal data processing are listed on the following page: . Not all the entities listed are necessarily involved in the processing of your personal data, as their involvement depends on the service you use and the country where you use it. 5\.2 Your personal data is shared with parties entitled to receive your personal data under the law to which the relevant data controller is subject: - For example, if law enforcement authorities have a lawful right to have access to your personal data, or financial regulators are duly entitled to investigate suspicious activities or transactions (according to the applicable law in your country and/or the country where our entity providing a service to you is incorporated). 5\.3 Your personal data is shared with parties helping us to improve our applications: - For example, data about technical errors encountered while using our services are shared with our affiliates who are involved in the development of our applications. 5\.4 Your personal data is shared with parties helping us to inform you about products, services, and offers: - For example, advertising or device identifiers may be shared with companies that provide us with advertising or analytics services. **6\. Who Do We Transfer Your Personal Data to?** Parties we share your personal data with may be located in different countries. Some of these countries may not provide the same level of data protection or data subject rights as the country where you use a service. In such cases, we follow the necessary procedures to ensure that your rights are respected and that your personal data are protected during and after the transfer. Such procedures may include (subject to applicable privacy laws): - Data protection commitments for data transfers through standard contractual clauses issued by relevant authorities; - Additional contractual obligations based on our assessment of the local law of the country where your personal data are transferred and processed; - Registration or authorisation of the transfer from competent data protection authority; and/or - Additional technical and organisational security measures to prevent unlawful, i.e. incompatible with the laws of the country where we provide the service, or unauthorised access to your personal data. You can contact us for information about the countries to which your personal data may be transferred and the safeguards in place. **7\. How Long Will Your Personal Data Be Retained?** 7\.1 We process your personal data until the purpose of the processing has been achieved. 7\.2 The actual retention period depends on the personal data processed and the country where the processing takes place. Please refer to the Data Retention and Deletion Policy specific to your country (available at the following address: [https://yandex.com/legal/yandex_go_retention_policy/en/](https://yandex.com/legal/yandex_go_retention_policy/en/)) or the table indicating the relevant retention periods for your location. 7\.3 We may continue to process your personal data, even after you deleted it from our applications, if such processing is required by law or is necessary to protect our rights and interests or the rights and interests of third parties, in particular in the context of court proceedings. The ability to delete data may also be limited by laws relating to freedom of expression and information. **8\. What Are Your Rights?** You have a number of rights under privacy laws. The rights you have depend on the purpose for which we process your personal data, and the applicable law. You can always access, rectify, or erase your personal data yourself after logging into the application using our authentication tool. You may exercise the following rights by contacting our customer support team through our applications. **8\.1 Right of access** You always have access to your personal data. You have the right to request a copy of your personal information. **8\.2 Right to rectification** You have the right to ask us to update or rectify information that you believe is incorrect, inaccurate, or outdated. You also have the right to ask us to complete any information that you believe is incomplete. **8\.3 Right to withdraw consent** You have the right to withdraw your consent to the processing of your personal data where such processing is based on your consent. **8\.4 Right to erasure** You have the right to ask us to erase your personal data in certain circumstances, for example, if the data is no longer needed for our purposes, if we process your data without a valid legal basis or otherwise unlawfully, if you have withdrawn your consent (if the processing was based on your consent), if we collected your data when you were a child, or in other circumstances according to applicable laws. **8\.5 Right to restriction of processing** You have the right to restrict the processing of your personal data in certain circumstances, for example, if you wish to exercise your right to rectification, you may request that we restrict the processing of your data until it has been rectified. **8\.6 Right to data portability** If your personal data is processed by automated means based on your consent or based on a contract with us (e.g. to provide you with the features of the application), you have the right to receive your data in a structured, commonly used, and machine-readable format. **8\.7 Right to object** You have the right to object to the processing of your personal data if you consider that the processing violates your rights. Please note that the right to object can only be exercised if we are processing your data on the basis of legitimate interests or public interest. You have the right not to be subjected to a decision based solely on automated processing, including profiling. **8\.8 Right to lodge a complaint** We are always ready to consider your complaints and suggestions. Please send them to our customer support team. If you believe that your rights have been violated, you have the right to lodge a complaint with a supervisory authority in the country of your habitual residence, place of work, or place of the alleged infringement. A list of the relevant supervisory authorities and their contact details is available at the following address: [https://yandex.com/legal/yandexgo_list_of_sa/](https://yandex.com/legal/yandexgo_list_of_sa/). **9\. How to Contact Us?** 9\.1 If you need assistance, you can contact the customer support team through the mobile application after logging in. 9\.2 Our Data Protection Officer (DPO) can be contacted by email at [data_privacy@yandex-team.com](mailto:data_privacy@yandex-team.com). 9\.3 Please include the phone number you used to register with our application in your message to identify you promptly and process your request efficiently. **10\. How Is This Document Modified?** In the event of substantial changes to this Privacy Notice, we may use any available means (push notification in the application, SMS, or email) to notify you. _Date of publication: 07.11.2025_ _Previous version of the document: [https://yandexgo.com/legal/yandexpro_privacy_notice/en/16092025/](https://yandexgo.com/legal/yandexpro_privacy_notice/en/16092025/index.md)_ _Previous version of the document: [https://yandexgo.com/legal/yandexpro_privacy_notice/en/25062025/](https://yandexgo.com/legal/yandexpro_privacy_notice/en/25062025/index.md)_ _Previous version of the document: [https://yandexgo.com/legal/yandexpro_privacy_notice/en/14052025/](https://yandexgo.com/legal/yandexpro_privacy_notice/en/14052025/index.md)_ _Previous version of the document: [https://yandexgo.com/legal/yandexpro_privacy_notice/en/19032025/](https://yandexgo.com/legal/yandexpro_privacy_notice/en/19032025/index.md)_ _Previous version of the document: [https://yandexgo.com/legal/yandexpro_privacy_notice/en/30092024/](https://yandexgo.com/legal/yandexpro_privacy_notice/en/30092024/index.md)_