Munja Power: Terms of Use
- 1. Terms and Definitions
- 2. Conclusion of Agreement
- 3. Subject of the Terms of Use
- 4. Rights and Obligations of the Parties
- 5. Procedure for Obtaining and Returning the Charging Device
- 6. Rental Payment
- 7. Liability
- 8. Personal Data Processing
- 9. Termination and Modification of the Terms of Use
- 10. Other Provisions
- 11. Details of MIKROMOBILNOST DOO BEOGRAD
Under these Terms of Use, MIKROMOBILNOST DOO BEOGRAD (hereinafter referred to as Yandex) offers an online user (hereinafter referred to as the User) to utilize the Munja Power service (hereinafter referred to as the Service) on the territory of the Republic of Serbia, as well as to accept this offer and thus conclude an Agreement with Yandex regarding legal relations arising in connection with the use of the Service (hereinafter referred to as the Agreement, Terms of Use, or Offer) on the terms and conditions specified below.
The Service provides the User with the opportunity to rent a Charging Device from Yandex Partners through the App. Legal relations arising from or in connection with the rent and the use the Charging Device are direct legal relations between the User and Yandex Partner, except for those legal relations that arise between the User and Yandex or between the Partner and Yandex under the Terms of Use.
The Service is available in the Republic of Serbia through the Yandex Go mobile app which is managed by Ridetech RS LLC Belgrade, a company registered under the laws of the Republic of Serbia and located at Bulevar vojvode Bojovića 4g, Stari Grad, Belgrade, Serbia; Individual Identification Number: 112987561 (hereinafter referred to as Ridetech Serbia).
For the avoidance of doubt:
• Yandex does not engage in activities related to the provision of Charging Devices for rent to the User (i.e. to You);
• The Charging Device Rental Agreement is concluded in the manner established in Clause 10.5 of the Terms of Use between the User (i.e. You) and the Yandex Partner, information about which is provided to the User in the Terms of Use and in the App's user interface.
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE GAINING ACCESS TO THE CHARGING DEVICE RENTAL.
THE USER ACKNOWLEDGES AND UNDERSTANDS THAT THE USE OF CHARGING DEVICES AND/OR VENDING MACHINES REQUIRES THE USER TO HAVE CERTAIN SKILLS AND COMPLY WITH THE TERMS AND CONDITIONS THAT WILL CONTRIBUTE TO THE SAFE OPERATION OF THIS EQUIPMENT FOR THE USER AND OTHER PEOPLE.
THE USER UNDERSTANDS THE RISK OF ADVERSE CONSEQUENCES FOR THEMSELVES OR OTHER PEOPLE DUE TO NON-COMPLIANCE WITH THE TERMS OF USE OF CHARGING DEVICES AND/OR VENDING MACHINES THAT ENSURE THE SAFE OPERATION OF THIS EQUIPMENT.
Renting a Charging Device and using the Service's functional capabilities mean that the User agrees to these Terms of Use and other Regulatory Documents in full, without any reservations or exceptions. If the User does not agree to these Terms of Use or other Regulatory Documents, partially or in full, then the User shall abstain from gaining access to Rental and from using Charging Devices and/or Vending Machines in any way.
The Service is provided in accordance with these Terms of Use and the following documents:
• User Agreement for Yandex Services (https://yandex.com/legal/rules),
• Personal Data Processing Notice (https://yandexgo.com/legal/yandexgo_privacy_notice),
• Other documents specified in the License Agreement for the use of the Yandex Go mobile app, which are published at https://yandex.com/legal/yandexgo_mobile_agreement
(hereinafter collectively referred to as the Regulatory Documents).
By acknowledging the Terms of Use, the User expresses their intention to accept the Rental in accordance with Article 39 of the Law on Obligations, and this action shall be considered as acceptance of a public offer, with its essential elements specified in these Terms of Use.
Certain terms and conditions of the Agreement may apply exclusively to a specific city or place where Rental is available or where the Service's functional capabilities are provided. In this case, the Agreement may directly indicate that a given condition is applied only in a specific city or place. Yandex expressly disclaims warranties of any kind that are not covered by the Agreement's terms and conditions for a specific city or place where Rental or Service's functional capabilities are available.
Yandex reserves the right to rename buttons in the App mentioned in the Terms of Use while keeping the key functionality of such buttons.
1. Terms and Definitions
1.1. Vending Machine is a piece of equipment which is designed for storing and handing out of Charging Devices for Rental to Users, as well as for subsequent receipt of such Charging Devices from Users upon completion of Rental, and is located in places shown in the App.
1.2. Acceptance is the User's agreement to the Terms of Use, which is provided in the manner stipulated by the Terms of Use.
1.3. Rental is a short-term transfer of a Charging Device by the Partner for its temporary possession and use to the User in accordance with its intended purpose, from the moment of commencement of Rental until the moment of completion of Rental under the Terms of Use.
1.4. Rental Payment is the Partner's remuneration for Rental.
1.5. Charging Device (Charger) is a portable charging device (powerbank) for mobile and other devices, which is available for Rental by the User under the Terms of Use.
1.6. Contractors are Yandex and Partners collectively.
1.7. License agreement is a license agreement for the use of the Yandex Go mobile app, which is published on the Internet at https://yandex.com/legal/yandexgo_mobile_agreement/.
1.8. Partners are service providers that provide Charging Devices for Rental under the Agreement, which are individually referred to as the Partner.
1.8.1. As of the date of publication of these Terms of Use, the Service Partner is PowerGo RSB d.o.o (Registration Number: 21889130, Location (Legal) Address: Cvetanova Ćuprija 20A, 11050, Belgrade, Serbia)
1.9. Linked Card is one or more User's bank cards that are utilized for cashless payments in services available through the Yandex Go app under the License Agreement.
When linking and utilizing a card, the User confirms that they provide accurate information about the card and also undertakes to comply with the rules of payment systems and requirements of the issuing bank.
1.10. App is a module of the Yandex Go mobile app through which the Service can be used.
1.11. Munja Power Service (Service) is a service that is available through the App and allows Users to rent Charging Devices in Vending Machines under the Terms of Use, as well as to pay for such Rental.
1.12. Party is Yandex, Partner, or User, collectively referred to as the Parties.
1.13. Rates are amounts to be paid for Rental that are calculated and displayed in the App.
2. Conclusion of Agreement
2.1. To conclude the Agreement and gain access to Rental and other functionality of the Service, the User shall accept the Terms of Use in the manner established by Clauses 2.1.1 to 2.1.3 of the Terms of Use. Acceptance of the Terms of Use means that the User agrees to the Terms of Use and undertakes to fulfill them. Acceptance is considered performed by the User once the following actions are completed:
2.1.1. The User provided accurate information in the volume and manner required by the App. The specified data is requested by Yandex and provided by the User before gaining access to Rental. If the User does not have the App and/or an active account in the App, then the User shall install the App and/or sign up for a new account.
2.1.2. The User confirmed that they fully understand and agree to the Terms of Use and Regulatory Documents by tapping the corresponding button (or swiping the corresponding switch to the right):
• “I agree to the Terms”, or “GET CHARGED”, or another similar button (action) in the App, or other action that the User is asked to perform to confirm their agreement to the Terms of Use of the Service in the App when tapping the “GET CHARGED” or “TAKE CHARGE” button (or another similar button) for the first time.
2.1.3. The User added a Linked Card to the App (provided that the Linked Card was not added previously), and the amount necessary to confirm the accuracy and validity of the Linked Card data was successfully charged and then refunded to the User. In case of failure to charge the specified amount, the given Linked Card is not added and no access to Rental or other functionality the Service is provided.
2.2. The Contractors shall not be responsible or liable in case that the User cannot accept the Agreement in accordance with Clause 2.1 of the Terms of Use for reasons beyond the reasonable control of the Contractors.
2.3. The User agrees that Yandex may verify the data provided under Clause 2.1 of the Terms of Use by any lawful means, including requests to the User regarding such information. The User is hereby notified of and agrees that if the requested information required for additional verification of the User is not provided, then the User's access to the Service may be restricted.
2.4. By concluding the Agreement, the User represents and warrants that:
2.4.1. The User knows Serbian or English at a level sufficient to read and understand the meaning and significance of the Agreement.
2.4.2. The User has read and fully understood the Agreement and the related Regulatory Documents, agrees to their content and undertakes to fulfill their requirements, as well as understands all consequences of the conclusion of the Agreement and further use of the Service and the App.
2.4.3. The User realizes and acknowledges that the correct operation of the Service and the proper fulfillment of the Terms of Use by the Parties require certain equipment and technologies to be implemented in the Vending Machine, so that the exact coordinates and current operational status of the Vending Machine might be tracked and recorded.
2.4.4. Any actions performed in the App through the User's account (by means of the mobile phone number confirmed by the User), including cashless payments from any of the Linked Cards, are considered performed solely by the User. The User bears responsibility for all risks associated with unauthorized access to the User's account or mobile device.
If Yandex identifies that the person accepting the Agreement does not meet the criteria specified in this clause, then the acceptance of the Offer will be considered incomplete, the Agreement will not be concluded, and the User will not gain access to the Service.
If such circumstances are revealed after the conclusion of the Agreement, Yandex may terminate access to the Service and/or App for the User, and/or refuse to fulfill the Agreement unilaterally and extrajudicially.
2.5. Linked Card
2.5.1. To link a bank card, the User must access the card linking form and specify the following bank card data to be used for payments:
- Bank card number;
- Bank card expiration date;
- Security code (CVV/CVC);
- Other details requested through the card linking form. 2.5.2. By linking a bank card, the User guarantees the following:
- The User utilizes the Linked Card lawfully;
- The Linked Card will not be used for illegal or fraudulent purposes or in other ways that violate the laws of the Republic of Serbia, the rights and freedoms of third parties, as well as these Terms of Use and the provisions of related Regulatory Documents;
- The provided information about the Linked Card is reliable and complete, and the User complies with the payment service rules and requirements of the card issuing bank, including those related to cashless payments;
- The User takes sufficient measures to protect their bank card data and prevent third parties from making payments on behalf of the User.
2.5.3. Yandex does not guarantee that the User's bank card will be added as a Linked Card and will become available for use in the Service. Yandex may independently restrict linking and using of bank cards issued by foreign banks or apply other restrictions regarding the use of bank cards in the Service.
2.5.4. Yandex reserves the right to demand from the User, at any time, a confirmation of the Linked Card data and to request the related documents (such as the ID card), and, if the requested details are not provided, Yandex may reject the Linked Card due to incorrect bank data or apply other restrictions established in Clause 2.1.3 of the Terms of Use.
2.5.5. If the User reasonably suspects that an unauthorized person has gained access to the User's Linked Card, then the User must take necessary measures to protect the Linked Card data from unlawful use by contacting the issuing bank, resetting the password, or contacting the support service in the App or by email: support.taxi@go.yandex.com.
If the User (bank card holder) requests a refund of funds debited, as stated in the request, from the Linked Card by an unauthorized person, Yandex may reject such refund if the person who initiated the debit operation was properly authorized and/or provided the accurate and complete data when linking the bank card.
3. Subject of the Terms of Use
3.1. These Terms of Use establish general terms and conditions for gaining access to the Service for Users, including the provision by Yandex the right to use the App for Rental of Charging Devices from Partners, the right to use the Vending Machine for obtaining or returning Charging Devices, the right to transfer the Charging Device to the User for Rental, as well as the right to provide additional services to Users (when applicable).
3.2. The Service is provided to the User upon request sent by the User through the App by tapping the “GET CHARGED” or “TAKE CHARGE” button (or another similar button).
3.3. The User may utilize the App under a simple (non-exclusive) license on the territory of the Republic of Serbia throughout the duration of the Agreement. The right to use the App and its functional capabilities, including placement of Rental requests, is provided by Yandex to the User free of charge.
3.4. Charging Devices for Rental are provided by the Partner to the User for personal non-commercial use.
3.5. Utilization of the Service by Users is governed by the Terms of Use and Regulatory Documents.
3.6. Depending on the User's region, all or some functions of the Service may be unavailable or limited. Functions are considered unavailable (limited) for a User from a certain region if such User cannot utilize them explicitly. The use of any hardware or software methods to bypass these restrictions is prohibited. The provisions of the Terms of Use governing functions of the Service that are unavailable (limited) to the User shall not apply until such functions become explicitly available to the User.
4. Rights and Obligations of the Parties
4.1. Yandex may:
4.1.1. At its own discretion modify, adapt or otherwise update the App;
4.1.2. Require the User to make Rental payments for Rent and other payments to Partners in accordance with Section 6 of the Agreement;
4.1.3. Refuse to perform the Agreement unilaterally and extrajudicially if the User violates the Agreement and in other cases established by law and the Agreement;
4.1.4. Deny (suspend) access to the Service and/or the App to Users if Yandex reasonably suspects unfair actions in relation to the Service, as well as in all cases when Yandex may refuse to perform the Agreement. At the same time, Yandex may, at its own discretion, identify whether a given action is unfair in relation to the Service and not to disclose to the User the reasons why such action is considered unfair.
4.2. Yandex undertakes to:
4.2.1. Provide the User with the right to use the App from the moment of its “as is” acceptance, i.e. with current functional capabilities and in the current operational state, except in cases established by the Agreement. At the same time, Yandex may, at its own discretion, cease the operation and support of the App;
4.2.2. Eliminate errors that may occur during the operation of the App (when possible);
4.2.3. Assist in resolving disputes among the User, the Partner and third parties, including through the provision of available information, such as the User's personal data, information about the Charging Device, Vending Machine, etc. Yandex, independently and at its own discretion, identifies whether and to which extent such assistance is required in each case.
4.3. The Partner may:
4.3.1. Control the safety of the Charging Devices and/or Vending Machines, including their operational status and whether they are used solely for the purposes established by the Agreement. Yandex does NOT ensure functioning of Partner's Charging Devices and Vending Machines.
4.4. The Partner undertakes to:
4.4.1. Provide the User with a Charging Device for Rent under this Agreement and the rental agreement concluded in the manner established by Clause 10.5 of the Agreement;
4.4.2. Provide the User through the App with complete information about the Charging Device and Vending Machine required for its operation, the amount of Rental payments, and other terms of the Charging Device Rental Agreement;
4.4.3. Ensure proper functioning of the Charging Device during the Rental Period at its own expense.
4.5. Contractors may, separately or jointly (depending on which Contractor the User has established corresponding legal relations with), perform the following:
4.5.1. Refuse to conclude the Agreement (Charging Device Rental Agreement) if the User provides inaccurate or incomplete data when signing up a new account in the App, as well as in other cases, at the Contractor's own discretion and without explanation of reasons, if the Contractor reasonably suspects that the User violates the rights or interests of third parties, violates the laws of the Republic of Serbia, or impacts the customer perception of the Service among third parties, as well as for other reasons that the Contractor consider significant;
4.5.2. Suspend or refuse to perform the Agreement (Charging Device Rental Agreement) if the User fails to make the Rental Payment or other payments and/or if the User violates other provisions of the Agreement;
4.5.3. Record through the App the identification data of the User and the Charging Device rented by the User;
4.5.4. Charge fines/damage amounts from any Linked Card of the User who violates the Agreement. The Contractors may also send the User a bill for the imposed fines to be paid;
4.5.5. During special campaigns with awards and prizes, provide the User with the opportunity to participate in incentive events, promotions or contests organized or commissioned by the Contractors. For the avoidance of any doubt, the Contractors independently determine the content of such events, promotions or contests, as well as the list of Users (requirements for such Users) who will be eligible to participate.
4.6. The User may:
4.6.1. Use the App and the Vending Machine, rent Charging Devices or use other functionality of the Service in the manner and under the terms and conditions established by the Agreement.
4.7. The User undertakes to:
4.7.1. Make Rental payments on time according to the Rates selected in the App, make other payments provided by the Agreement, and keep the sufficient funds on the Linked Card to make such payments;
4.7.2. Use the Charging Device only for its intended purpose under the Agreement;
4.7.3. Obtain the Charging Device for Rental in the manner established in Section 5 of the Agreement.
4.7.4. Ensure the safety of the Charging Device from the moment of commencement of its Rental until the moment of suspension of its Rental;
4.7.5. Return the Charging Device in good working condition and without any damage before the deadline specified in this Agreement.
4.7.6. Upon completion of Rental, return the Charging Device to any Vending Machine shown in the App as available for return of the Charging Device and having free cells for placement of the Charging Device, according to Section 5 of the Agreement.
4.7.7. Not to transfer the Charging Device to third parties, including for sublease.
4.7.8. Take appropriate measures to protect information about their account in the App, including their name and password, from unauthorized use by other persons, and immediately notify the Contractor of such unauthorized use through the support service in the App or by email support.taxi@go.yandex.com;
4.7.9. Not to share their account data in the App with third parties;
4.7.10. In case of debiting excessive funds from the User's account under the Agreement (Charging Device Rental Agreement), immediately notify the Contractor through the support service in the App or by email support.taxi@go.yandex.com;
4.7.11. Not to disassemble the Charging Device and/or Vending Machine, not to make changes to the design of the Charging Device and/or Vending Machine, and not make changes to the software of the Charging Device and/or Vending Machine;
4.7.12. Not to charge the Charging Device independently: the Charging Device is not suitable for charging through ordinary electrical outlets and can only be charged through the Vending Machine.
A discharged Charging device is not suitable for further personal utilization by the User.
4.7.13. Immediately notify the Contractor through the support service in the App or by email support.taxi@go.yandex.com about any damage to the Vending Machine or the Charging Device obtained during Rental, or other incidents related to the use of the Charging Device and/or Vending Machine;
4.7.14. Except for use in volumes and ways directly established by the Terms of Use or the laws of the Republic of Serbia, the User may not modify, decompile, disassemble, decrypt or perform other actions with the object code of the App in order to extract its source code, understand the implementation of algorithms used in the App, create derivative works using the App, as well as otherwise use (or allow to use) the App without written consent of Yandex.
4.7.15. The User may not reproduce or distribute the App for commercial purposes (including for a fee), either in full or as part of software packs, without written consent of Yandex.
4.7.16. The User may not distribute the App in any form, different from that in which they obtained it, without written consent of Yandex.
4.7.17. Terminate the use of the Charging Device early in the following cases:
• The Charging Device and/or the Vending Machine was damaged during Rental, either by the User or due to other reasons;
• The Charging Device and/or the Vending Machine was damaged during Rental, either by the User or due to other reasons, and caused damage to the property of third parties;
• The Charging Device and/or the Vending Machine is damaged and/or their further use is impossible or unsafe, and the User must immediately notify Yandex through the support service in the App or by email support.taxi@go.yandex.com.
4.8. By concluding this Agreement, the User confirms that they acknowledge the following:
4.8.1. The Charging Device contains an internal lithium-ion battery;
4.8.2. The Charging Device provides several connectors for different device models, and the User must independently select the correct connector for supplying electrical power to their device.
4.8.3. If the charging indicator completely goes out or glows red, the Charging Device needs charging.
4.8.4. When the Charging Device is plugged in to a mobile device, the mobile device uses the electrical power of the Charging Device first.
4.8.5. After full charging, it is necessary to unplug the Charging Device to prevent malfunctions.
4.9. USERS ARE STRICTLY PROHIBITED FROM:
4.9.1. Removing the housing of the Charging Device and/or Vending Machine;
4.9.2. Disassembling the Charging Device and/or the Vending Machine;
4.9.3. Compressing the Charging Device;
4.9.4. Puncturing the Charging Device;
4.9.5. Using the Charging Device in water and/or in contact with other liquids;
4.9.6. Placing the Charging Device in water;
4.9.7. Placing the Charging Device in fire or allowing contact with open flame;
4.9.8. Keeping the Charging Device in places with temperature above 55 °C (131 °F), such as bath/sauna/infrared sauna, etc., and performing any other actions that may cause harm to the Charging Device and/or Vending Machine;
4.9.9. Consuming the Charging Device as food;
4.9.10. Plugging the Charging Device in to more than two mobile devices at once;
4.9.11. Removing stickers, identification numbers, or barcodes, as well as applying inscriptions, stickers, or marks, damaging the paint coating of the Charging Device and/or Vending Machine, or otherwise soiling them.
4.10. The Contractors hereby notify, and the User understands and accepts that improper use/use not for intended purpose of the Charging Device may be hazardous to the User, third parties, pets, or environment. The User understands and accepts that they are instructed on the safe use of the Charging Device, as described in Clauses 4.7.17, 4.8 and 4.9 of the Terms of Use, and therefore are solely responsible for their own actions.
5. Procedure for Obtaining and Returning the Charging Device
5.1. Searching for a Vending Machine:
5.1.1 The current location of the Vending Machine, the operating schedule of the organization where the Vending Machine is located, and the availability of a Charging Device or free cell in the Vending Machine are shown in the App.
5.1.2 To view the correct information, the User must ensure stable Internet connection and access to geolocation services (if the User has provided appropriate permission for the device) on the device through which the Charging Device Rental is registered and/or arranged.
5.2. Obtaining a Charging Device:
5.2.1 To obtain a Charging Device for Rental, the User must perform the following actions as per the instructions displayed in the App or on the Vending Machine screen:
• Scan the QR code placed on the Vending Machine (on the Vending Machine screen) or independently enter the Vending Machine number indicated on the Vending Machine (on the Vending Machine screen) in the App;
• Add a bank card to the App or select a Linked Card as per Clause 2.1.3 of the Agreement;
• Tap “Get charged” or “Take” button (or another similar button) in the App;
• Wait for the notification from the Vending Machine or the App that the Charging Device has been released;
• Take the Charging Device from the Vending Machine cell.
The Contractors are not responsible for whether the User properly enters the Vending Machine number and the details of the Linked (Bank) Card, or whether the User shared their bank card details with third parties. If a Charging Device is unlocked in a Vending Machine other than the one actually selected by the User due to the improperly entered Vending Machine number, then the User bears the responsibility established in Section 7 of the Terms of Use for possible loss or damage of the Charging Device released in that Vending Machine.
5.2.2 After obtaining the Charging Device from the Vending Machine, the User must check the following within 5 (five) minutes:
• Whether the housing and connector of the Charging Device are intact;
• Whether the external cables of the Charging Device for USB Type-C, MicroUSB, and Lightning connectors are present and intact;
• Whether the Charging Device and its structural elements have any external structural damage. External structural damage cannot occur during normal operation of the Charging Device;
• No inscriptions, images or graffiti are present on the housing of the Charging Device on top of mandatory marks, typed inscriptions, and images identifying the characteristics, the Charging Device itself, as it is defined in the Terms of Use, and the name of the Service;
• Whether the Charging Device is properly equipped and suitable for use.
5.2.3 If any defects specified in Clause 5.2.2 of the Terms of Use are present in the Charging Device, the User must immediately notify Yandex through the support service in the App or by email support.taxi@go.yandex.com and then return the Charging Device to the Vending Machine (if it is safe to do so) as described in Clause 5.3 “Return of the Charging Device” of the Terms of Use. At the same time, the User may also take another Charging Device from the Vending Machine.
If the User within 10 (ten) minutes after obtaining the Charging Device did not report any defects, existing damage or other issues with the Charging Device to the support service, then the Charging Device is considered suitable for use and accepted without damage, the Rental Period is subject to payment, and the User may not claim that defects (if any) were present before the start of use (Rental) of the Charging Device. The User also takes responsibility for all risks if any defects in the Charging Device are discovered by the next User or by the Contractor. Therefore, the penalties established in Section 7 of the Terms of Use may be applied to the User, who violated this obligation, as soon as such defects are discovered by the next User or by the Contractor.
5.2.4 The Rental Period for the Charging Device is calculated from the moment the User obtains the Charging Device as per Clause 5.2 of the Terms of Use (beginning of Rental) and terminates at the moment when the Charging Device is returned to the Vending Machine or by closing the request (Rental) through contacting the support service in the App (completion of Rental). The moment when the Charging Device is returned to the Vending Machine is determined as per Clause 5.3 “Return of the Charging Device” of the Terms of Use. The User independently determines the Rental Period of a given Charging Device, which cannot exceed 120 (one hundred twenty) consecutive hours. Upon expiration of 120 (one hundred twenty) hours of continuous Rental, the Charging Device may be considered lost.
5.3. Return of the Charging Device:
5.3.1 The User returns the same Charging Device that was obtained by them in response to the corresponding request. The number of the Charging Device returned by the User must match the number of the Charging Device that obtained by the User.
The User may return the Charging Device only using the App that was used by them to obtain the Charging Device as per Clause 5.2 of the Terms of Use.
5.3.2 To return the Charging Device, the User must locate a Vending Machine marked in the corresponding App as available for returning the Charging Device and having free cells for placing the Charging Device. The User may not return the Charging Device to a Vending Machine not marked in the App as available for returning the Charging Device, or not having free cells for placing the Charging Device.
5.3.3 Right before placing the Charging Device in the Vending Machine, it is necessary to prepare the Charging Device for return (push the connectors to the corresponding slots and make sure that the housing of the Charging Device is not damaged).
5.3.4 Next, the User must run the App, proceed to the Rental screen showing information on when the current Rate will end, the User's request number, and the terms and conditions of the next Rate, then select one of the Vending Machines displayed on the map in the App after tapping the “Return” button (or another similar button), and finally tap “Return Charge” (or another similar button). The “Point your scanner at the QR code of the Vending Machine” screen will open. The QR code can be found in the central part of the Vending Machine (Vending Machine screen). After scanning the QR code of the Vending Machine, the User will be able to return the Charging Device by placing it in one of the free cells and then wait for the response from the App confirming that the Charging Device has been returned.
Alternatively, the User can also return the Charging Device by placing the Charging Device in a free cell of the Vending Machine without scanning the QR code of the Vending Machine. In this case, the User needs to select one of the Vending Machines available on the map in the App after tapping the “Return Charge” button (or another similar button).
In case of failures, when the User properly fulfills the requirements for returning the Charging Device established in Clause 5.3 of the Terms of Use, but does not receive a response from the App, it is recommended contacting the support service in the App, report the incident that occurred, indicating the Vending Machine number, and then follow the support service instructions.
5.3.5 The Rental Period is considered completed and the Charging Device is considered returned at the moment when the message about returning the Charging Device appears in the corresponding App. The delay between the actual return of the Charging Device to the Vending Machine and the notification about successful return of the Charging Device and completion of Rental may be from several seconds to 3 minutes. This processing time is included in the User's Rental Period and is subject to payment in accordance with the established Service Rate.
5.3.6 If the User returns the Charging Device, but the Rental has not completed (the notification as per Clause 5.3.5 of the Terms of Use is not displayed for more than 3 minutes), then the User must report this to the support service in the App and follow the support service instructions. In this case, the Rental completion and return of the Charging Device are determined by the support service in the App based on actual circumstances.
5.3.7 If the issue is caused by damage or loss of the Charging Device, then the User bears responsibility under the Agreement.
5.3.8 If the Charging Device is damaged or lost, the User must report this to the support service in the App. Until the moment of reporting to the support service about the incident, the request remains active and is subject to payment by the User as per Section 6 of the Terms of Use. If the User damages or loses the Charging Device, Yandex may also charge any of the User's Linked Cards a fine in the amount established by Section 7 of the Terms of Use.
5.3.9 If the User returns a Charging Device which is different from the one previously obtained by them under the request (Rental) (i.e. with a different Charging Device number), the User's request (Rental) will be considered active until the initial Charging Device is returned.
5.4. In view of Clause 5.2.4 of the Terms of Use, Contractors may forcibly terminate the User's request (Rental) for a given Charging Device lasting more than 120 (one hundred twenty) consecutive hours by charging any of the User's Linked Cards for Rental Payments, as well as the amount of damage/fine for loss of the Charging Device in the amount established by Section 7 of the Terms of Use.
6. Rental Payment
6.1. The Rental Payment amount is determined by the Partner and communicated to the User in the App. Then the User confirms the indicated Rental Payment amount and their request by pressing the “CHARGE” or “GET CHARGED” button (or another similar button) in the App.
The Rate applies for the period indicated in the App within the cities where the Rate is available in the App. The Rental Period for a given Rate is determined by the Partner independently and communicated to the User through the App, but in any case cannot exceed 120 (one hundred twenty) consecutive hours. The remaining unused time for a given Rate indicated in the App is not saved, not transferred to future periods, and not recalculated.
To ensure high quality of service for Users, as well as to account for changes in demand and other market conditions, a special coefficient and/or surcharge may be applied to the Rental Payment from time to time, which may change its final amount. Yandex informs about increases or decreases in Rental Payment for Rates/Options by publishing the corresponding notifications in the App or by other means of communication at Yandex's discretion.
6.2. Partners may introduce, change or offer other Rates and options for Users, including various promotions that modify or supplement provisions related to Rental Payment, by publishing terms and conditions of such Rates, options or promotions in the App or on a webpage linked to the page where the Terms of Use are published: https://yandexgo.com/legal/charges_rs/ . As for active requests (Rentals), the amount of Rental Payment remains the same. The User must get acquainted with such changes in Rates on their own. If the User disagrees with the changes in the amount and composition of Rental Payment, they must cease using the Service and terminate the Rental. By continuing the use of the Charging Device after with changes in Rates, the User acknowledges and accepts such changes.
6.3. Rental Payments are made by debiting funds from the User's Linked Card without acceptance. The Rental Payment amount is indicated in receipts and reporting documents generated based on Rental results, which are then submitted to the User.
6.4. Contractors may charge the User's Linked Card up to 1,500 (one thousand five hundred) Serbian dinars as a refundable deposit when the User starts to utilize the Service. If the Linked Card balance is insufficient at the moment when the User starts to utilize the Service, Rental may be unavailable to the User.
If the Rental Payment amount actually exceeds the amount of the debited refundable deposit, then the Contractors may charge the User's Linked Card up to 3,000 (three thousand) Serbian dinars each time the specified limit is exceeded. In this case, the difference between the refundable deposit debited from the User's Linked Card and the final Rental Payment amount will be returned to the User's Linked Card.
6.5. The User undertakes to track their Rental Payment independently. To inform the User about a debt, Yandex may send the corresponding notification.
6.6. The User undertakes to track debits from their Linked Card independently, as well as to keep the related payment data. To inform the User about the debiting of funds, Yandex may send the corresponding notification.
6.7. If the User disagrees with the debiting, its amount, or other actions related to using the Linked Card in the Service, the User may contact the Contractors through the support service (feedback) form in the App.
6.8. If the Contractors decide to refund the Debit amount, fully or partially, based on the results of verification of the feedback specified in Clause 6.7, then such refund is made to the bank account of the Linked Card. Refunds are carried out by an authorized payment acceptance operator (payment system operator/payment service), e-money operator, or other integrated operators in accordance with the rules of international payment systems, banks (including the issuer of the Linked Card), and other payment providers.
6.9. The Rental Payment may be debited in full as a single transaction or partially as multiple transactions. The Rental Payment may be debited by any of the specified methods before Rental, during Rental, or upon its completion.
6.10. Yandex's obligation to provide the Service and the Partner's obligation to provide the Charging Device for Rental to the User under this Agreement is reciprocal in relation to the User's obligation to make Rental Payments on time under the Terms of Use and comply with the Terms of Use.
6.11. Contractors do not guarantee error-free debiting of Rental Payment in the Service.
6.12. Payments are made using the functionality of the Service: Yandex acts on behalf of the corresponding Partner with the help of an authorized payment acceptance operator (payment system operator/payment service), e-money operator (hereinafter referred to as the Operator), or other integrated operators, and serves as the Partner's Agent (hereinafter referred to as the Cashless Payment). The Operator is an authorized legal entity eligible to accept and process payments in accordance with applicable laws, as well as rules of international payment systems, banks (including the issuer of the Linked Card), and other payment providers. Yandex does not guarantee error-free debiting of Rental Payment in the Service.
6.13. Contractors may debit due payments, including fines, from any of the User's Linked Bank Cards at any time before the User completes Rental of the Charging Device, as well as if the Contractors discover, after completion of Rental of the Charging Device, that the User violated this Agreement during Rental. At the same time, the User in the App may choose a priority Linked Bank Card from which such payments will be debited first.
The Contractor may debit the due payments, including debts and fines, at any time as soon as the User eliminates the obstacles for such debiting and any of the User's Linked Cards is topped up for sufficient amount.
6.14. The User may be provided with temporary discounts and/or bonuses in the Service, including as part of promotions or special offers. The validity periods, amounts, terms and conditions of such discounts or bonuses, as well as the procedure for their termination may be established by the Service and communicated to the User by any means, including the App, at the Service's discretion. Such discounts or bonuses are automatically discarded upon expiration of their validity periods. Discounts and bonuses are not cumulative, unless otherwise expressly indicated by the Service. The provision or extension of discounts and bonuses may be discarded at the Service's discretion.
6.15. Yandex reserves the right to demand from the User, at any time, a confirmation of the Linked Card data and to request the related documents (such as the ID card), and, if the requested details are not provided, Yandex may reject the Linked Card due to incorrect bank data or apply other restrictions established in Clause 4.1.4 of the Terms of Use.
6.16. If debiting is not possible due to insufficient funds on the Linked Bank Card, incorrect bank card data, expired bank card or other reasons, Yandex notifies the User about this through the App. Yandex may inform the User about the debt using the phone number indicated by the User during registration.
7. Liability
7.1. The Parties bear liability established by the Agreement and the laws of the Republic of Serbia for non-performance or improper performance of their obligations under the Agreement.
7.2. From the moment of obtaining the Charging Device for Rental and until its return, the User is liable for all risks of accidental damage or destruction of the Charging Device and/or damage to other property caused by the Charging Device.
7.3. The User bears full responsibility for any costs, fines, complaints, demands or claims that may arise throughout the Charging Device Rental Period from any third parties during or after the end of the Rental Period for any reason related to the use of the Charging Device, including for any damages caused to third parties. If any fines or compensation for damages on behalf of the User were made by the Partner and/or Yandex, the User must compensate the Partner and/or Yandex for such damages. If the User caused any harm to the life, health or property of third parties while utilizing the Charging Device, the User undertakes to fully compensate for such damage to these third parties and Contractors.
7.4. The Contractors are not liable for any harm caused to the property and health of the User and/or third parties, as well as for any other consequences, if the User utilizes the faulty Charging Device or violates the safety measures specified in the Agreement.
7.5. Payment of fines does not release the User from compensation for harm caused to the property of the Partner and/or third parties.
7.6. If the User fails to return the Charging Device for more than 120 (one hundred twenty) consecutive hours from the moment of commencement of the Rental, the Charging Device is considered lost by the User. In this case, the User must pay (and the Contractors may charge from any of the User's Linked Cards) the amount specified in Clause 7.8 of the Terms of Use.
If the User returns the Charging Device that is considered lost, then the Contractors may refund the previously charged penalty/fine.
7.7. All payments, fines or compensations established by the Terms of Use are debited without acceptance by charging the corresponding funds from any of the User's Linked Cards.
If it is not possible to collect the User's debts without acceptance, the User undertakes to deposit the full amount of their debt on the Linked Card within 3 (three) calendar days from the date of sending a debt notification to the User through the App or to the email address indicated by the User during registration in the App.
7.8. If the Charging Device was damaged or lost by the User, or if the Charging Device's appearance or design, including stickers, was changed by the User, Yandex may also charge any of the User's Linked Cards a fine in the amount of up to 3,000 (three thousand) Serbian dinars in favor of the Partner.
7.9. If the User utilizes the Charging Device for entrepreneurial or other commercial purposes, then Yandex may charge a fine in the amount up to 3,000 (three thousand) Serbian dinars from the User's Linked Card.
7.10. If the Vending Machine was damaged by the User, or if the Vending Machine's appearance or design, including stickers, was changed by the User, Yandex may also charge the User's Linked Card a fine in the amount of up to 3,000 (three thousand) Serbian dinars.
7.11. The Contractors bear no responsibility for any direct or indirect consequences of any use or inability to use the App and/or losses caused to the User and/or third parties as a result of any use, non-use or inability to use the App or its individual components and/or functions, including due to possible errors or failures in their operation, except for cases expressly established by law or by the Terms of Use.
8. Personal Data Processing
8.1. By accepting these Terms of Use, the User gives consent to Yandex for processing their personal data under the Personal Data Processing Notice (https://yandexgo.com/legal/yandexgo_privacy_notice).
8.2. By accepting these Terms of Use, the User acknowledges that, for the purposes of resolving disputes and lawsuits, Yandex may transfer their personal data (first and last name, phone number, Charging Device Rental data) to Service Partners, but only in response to a reasonable request from the Partner in cases established by the agreement between Yandex and Partners, and only to the minimum extent required for efficient interaction with the User.
8.3. If the User has given consent to Yandex and its Partners to receive information about offers, products and services, then such messages may be sent as push notifications. The User may unsubscribe from such messages by utilizing the corresponding functionality in the Service (App -> Settings -> - Notifications -> More -> About promotions and news in other services -> Munja Power) or by following the instructions specified in the received advertising message.
8.4. The User's personal data is processed throughout the entire duration of the Agreement until its termination as established by law and (or) by these Terms of Use. After the purpose of processing the User's personal data is achieved and the Agreement is terminated, Yandex may continue processing the User's personal data if this is required by the Personal Data Protection Law, but no longer than allowed by current laws of the Republic of Serbia.
8.5. When providing the Service and/or the App functionality, Yandex does not make any decisions that might create legal consequences for the User or otherwise affect their rights and legitimate interests.
8.6. When providing the Service functionality, Yandex may collect separate consents for processing personal data of Users to gain them access to additional (optional) Service features. In this case, the User freely, on their own and in their interest, provides Yandex with the corresponding consents for personal data processing.
8.7. Consents for personal data processing in cases specified in Clause 8.6 of these Terms of Use may be withdrawn by the User through the corresponding functionality of the Service or in another manner established by law. In such cases, Yandex will continue processing the User's personal data for the fulfilling of these Terms of Use.
8.8. The User may demand cessation of their personal data processing. The User is notified and acknowledges that such demand of cessation of personal data processing means complete termination of this Agreement between the User and Yandex and subsequent loss of access to the Service. In this case, Yandex will cease personal data processing and ensure their erasure within the deadlines established by the laws of the Republic of Serbia.
8.9. The User assures Yandex of a circumstance that is significant for fulfilling these Terms of Use and providing the Service: the personal data indicated by the User is reliable and relates to the User, and the User bears sole responsibility for any negative consequences of unreliability of the provided personal data.
9. Termination and Modification of the Terms of Use
9.1. Yandex may propose changes to the Terms of Use by publishing their updated version on the Internet at https://yandexgo.com/legal/charges_rs/. The User may agree to the proposed changes to the Terms of Use by expressing their consent in the manner provided in Clause 2.1 of the Terms of Use, or by booking and/or Renting the Charging Device after Yandex publishes the updated version of the Terms of Use. If the text of the Agreement published at https://yandexgo.com/legal/charges_rs/ has been changed since the conclusion of the Agreement, then by renting the Charging Device, the User confirms that they acknowledge the changes and agree to the current version of the Terms of Use. If the User disagrees with such changes, then the User must cease utilization of the Service.
9.2. The Agreement may be terminated unilaterally by either Party.
9.3. Yandex may, unilaterally and extrajudicially, refuse to perform the Agreement by sending the corresponding notification to the User through the App in the following cases:
9.3.1. When the User violates the Terms of Use;
9.3.2. When the User violates the laws of the Republic of Serbia;
9.3.3. When the User has overdue payments to the Partner;
9.3.4. When the User damages the Partner's property (including losses) or causes harm to life, health or property of third parties;
9.3.5. In other cases established by law or by the Terms of Use.
9.4. The Agreement may be terminated early by the User, unilaterally and extrajudicially, at any time through the App. In case of unilateral termination of the Agreement by the User, the Agreement is considered terminated from the moment of notification to Yandex through the App. Such unilateral termination of the Agreement by the User is allowed only when they have no debts to Partners.
9.5. The obligations of the Parties under the Agreement, which by their nature must persist after termination of the Agreement (including, but not limited to, obligations regarding privacy, mutual settlements, etc.), remain in force after termination of the Agreement.
9.6. The Agreement enters into force from the moment of its acceptance in the manner established by the Agreement.
9.7. The Agreement is indefinite and, regarding Rental of a given Charging Device, remains valid until completion of the Rental.
10. Other Provisions
10.1. This Agreement is governed and interpreted in accordance with the laws of the Republic of Serbia. All disputes not covered by this Agreement shall be resolved in accordance with the laws of the Republic of Serbia.
10.2. All disputes and disagreements between the Parties shall be resolved through negotiations. If such disputes arising from or in connection with the Agreement cannot be settled through negotiations, then they shall be settled in court in accordance with the current laws of the Republic of Serbia.
10.3. Yandex and involved third parties may collect reviews and opinions from Users for statistical purposes and quality control. The obtained data may be used anonymously. Surveys are conducted through informational messages or communications through contact data provided by Users.
10.4. Yandex may temporarily or permanently restrict access to Rental or Service functionality for the User without explanation, e.g. if the User violates the Terms of Use, causes damage, creates danger to others, or if Yandex receives complaints about the User's actions.
10.5. The User, by agreeing to the Terms of Use, acknowledges that the User enters into a written Charging Device Rental Agreement with the Partner in the Service through exchange of electronic documents, as established by the laws of the Republic of Serbia, in the App. By providing the User through the App with information on all essential terms and conditions of such Rental, including information about Charging Devices available for Rental and terms and conditions of their use, and the procedure for calculating the Rental Payment, the Partner thereby sends the User a written offer to conclude a Charging Device Rental Agreement on the terms and conditions indicated in the App. The User accepts the Partner's offer in the App electronically, in a form of a message about the terms and conditions of the Charging Device Rental Agreement and consent to accept a given Charging Device for Rental under the offer, by tapping the corresponding buttons in the App. By accepting the Partner's offer, the User concludes the Charging Device Rental Agreement. The User may also reject the Partner's offer to conclude the Charging Device Rental Agreement in the App, if the User disagrees with the terms and conditions of the Charging Device Rental Agreement.
The Parties acknowledge that the App allows identifying the Party to the Charging Device Rental Agreement (User and Partner) reliably, as well as the fact that the electronic documents originate from the Parties to the Charging Device Rental Agreement (User and Partner). The Charging Device Rental Agreement is not a framework agreement and is concluded individually each time a given Charging Device is being rented.
The information specified in the Clause about the procedure for conclusion of the Charging Device Rental Agreement between the User and the Partner and the procedure for providing the User with terms and conditions of the Charging Device Rental Agreement is communicated to the User by Yandex on behalf of and by order of the Partner (as an information agent) and does not entail creation, modification or suspension of any rights and duties for Yandex, except in cases directly established in the Terms of Use.
10.6. The Parties acknowledge that all messages and scanned copies of documents sent and received in the App or by email are considered valid and allow reliably identify that the message and/or document originates from the Party to the Agreement. For faster interaction, the Parties may also communicate by phone. To communicate with the User, Yandex utilizes the contact data indicated by the User during registration in the App. The User is responsible for the accuracy of information provided to Yandex, including the email address indicated during registration in the App. To communicate with Yandex and/or its Partner, the User must utilize the contact data of Yandex and/or the Partner as indicated in the Terms of Use and in the App.
10.7. The Parties have agreed that a given User performing any actions in the App, including, but not limited to, accepting the Terms of Use or taking the Charging Device for Rental; the Charging Device for which the User performs any actions, including the use of additional services, the date and time of obtaining and returning the Charging Device, as well as other information and actions established by the Agreement, are identified on the basis of remote tracking data being collected by Yandex.
11. Details of MIKROMOBILNOST DOO BEOGRAD
MIKROMOBILNOST DOO BEOGRAD
Kneza Miloša Street no. 88, building no. 3, Savski venac municipality, 11000, Belgrade, Serbia
Tax number 113553282
Date of publication: 02.07.2026